Shipping policy

ORDER PROCESSING Please allow 24 hours to process your order. Expect an email within 2 business days to let you know your order is on the way!

STORE PICKUP — 209 Dover Rd, Clarksville, TN 37042 Orders can be picked up daily during normal operating hours. An email will be sent when your order is ready for pickup.

DOMESTIC SHIPPING RATES AND ESTIMATES For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Free Shipping for orders over $75.

INTERNATIONAL SHIPPING We now ship to select international destinations including the United Kingdom, Australia, Canada, and more. International shipping rates are calculated and displayed at checkout based on your location and chosen carrier.

Please note the following for international orders:

  • Delivery times are typically 7–21 business days depending on destination and carrier.
  • International orders may be subject to import duties, taxes (such as VAT or GST), and customs fees upon arrival. These charges are the responsibility of the customer and are collected by your local customs authority — they are not included in your order total at checkout.
  • We are not responsible for delays caused by customs processing.

IMPORT RESTRICTIONS — HERBAL & BOTANICAL PRODUCTS Some herbal, botanical, and plant-based products may be subject to import restrictions or require permits in certain countries. It is the sole responsibility of the customer to verify that their order complies with all local import regulations before placing an order. Valhalla's Gate is not responsible for orders that are seized, held, or returned by customs authorities. Orders affected by import restrictions are not eligible for a refund.

REFUNDS, RETURNS, AND EXCHANGES We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return. Please see our Return and Refund Policy. In the event that your order arrives damaged in any way, please email us as soon as possible at binxiethecat@gmail.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at binxiethecat@gmail.com or 931-919-2846.